Purchase Policy

This Purchase Policy (“Policy”) explains how payment, confirmations, cancellations, refunds, and no-shows work when you book an experience through Marigold Experiences, LLC (“Marigold,” “we,” “our,” or “us”). Marigold acts solely as a marketplace platform connecting users with third-party hosts independent from Marigold. We are not the provider of any experience available for purchase on the platform and we are not responsible for the acts or omissions of third-party hosts. This Policy applies to every booking made on hellomarigold.com and is part of the Attendee Terms. By completing a booking, you accept and agree to be bound by this Policy. You acknowledge that this Policy contains legally binding terms and conditions that affect your legal rights and remedies.

This Policy contains an important notice. Please read it carefully. This Purchase Policy is also subject to our User Terms of Use and/or Business Terms of Use, as applicable, which requires arbitration on an individual basis.

1. Booking and confirmation

Bookings are confirmed in real time after successful payment authorization. You will receive an email confirmation containing the host's name, the venue address, the start time, and any preparation notes. Your booking is not confirmed until you receive this email. Marigold reserves the right to cancel or refuse any booking in its sole discretion, including in cases of suspected fraud, pricing errors, or availability issues.

2. Payment

Marigold accepts major credit and debit cards through Stripe or other third-party payment processors. Marigold is not responsible for payment processing errors, delays, or security incidents attributable to such providers. The full ticket price is charged at booking. All amounts are displayed in USD unless otherwise indicated. Sales tax (where applicable) and any platform fees are calculated at checkout and shown as line items before you confirm; the price you see on the “Pay” button is the price you pay. Tax and fee rates are platform-wide settings that may change — the rate at the moment you book is locked in for that booking.

3. Cancellations by the attendee

• More than 7 days before the experience: full refund, or free reschedule to any other date the host offers.
• Between 7 days and 48 hours before: 50% refund, or free reschedule (subject to availability).
• Less than 48 hours before: non-refundable. Reschedule may be offered at the host's discretion.

To cancel, use the “Manage booking” link in your confirmation email or email info@hellomarigold.com.

4. Cancellations by the host

If a host cancels for any reason — illness, weather, insufficient bookings, venue closure — you will receive a full refund within 48 hours of confirmation of cancellation, plus the option to reschedule to any future date if the host offers such option. Rescheduling is subject to availability. Marigold does not guarantee the availability of alternative dates.

5. Rescheduling

If a reschedule is offered and you have selected the option to reschedule, your payment will be held as credit toward any future date with the same host for up to 12 months from the date of your selection. If you do not use the credit within 12 months, it will be converted to a refund to your original payment method.

6. No-shows and late arrivals

Most experiences hold your seat for up to 10 minutes past start time. If you have not arrived and have not messaged the host by then, your seat may be released and the booking may be treated as a no-show. Determinations regarding no-shows and seat release are made at the host's discretion and are final. No-shows are non-refundable. If you are running late, message your host immediately using the contact details in your confirmation email.

7. Experience quality guarantee

If the experience you attended is materially different from the description in the listing — wrong venue, missing instructor, a fraction of the advertised duration — contact us within 48 hours after the experience at info@hellomarigold.com, providing reasonable details. We will review and discuss with the host and may provide a full or partial refund in our sole discretion. Differences in subjective expectations, minor variations, or circumstances outside of Marigold's control do not qualify.

8. Gift bookings

Experiences booked as gifts follow the same cancellation rules as standard bookings, measured from the scheduled experience date. Gift recipients may reschedule freely, subject to availability. The original purchaser remains responsible for compliance with this Policy.

9. Fees and charges

Marigold charges a platform fee to hosts that comes out of the host’s payout (you don’t see it as a line item). Marigold may also charge an attendee-facing platform fee, sales tax, or named add-on fees — when any of those apply they appear as their own labeled line items in the booking summary before you confirm. Whatever total appears on the “Pay” button is exactly what your card is charged. All fees are non-refundable except as expressly stated in this Policy. All refunds will be issued solely to the original form of payment.

Fee and tax rates are platform-wide settings that Marigold may adjust over time. Changes apply to new bookings created after the effective date; bookings already confirmed are not affected.

10. Chargebacks

If you dispute a charge with your bank before contacting Marigold support, you may forfeit the ability to reschedule or receive partial refunds. We strongly recommend reaching out first — we resolve the large majority of issues within one business day.

11. Changes to this Policy

We may update this Policy from time to time. If we make a change that materially reduces your rights, we will give at least 30 days' notice by email before it takes effect. Bookings made before the change remain governed by the Policy in effect at the time of booking.

12. Terms and contact

Bookings made on the platform are also subject to the User Terms of Use and, where applicable, the Business Terms of Use. Questions about a specific booking or this Policy? Email info@hellomarigold.com. A real person replies, typically within one business day.